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Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the day your parcel is delivered to you to cancel your order and ask for a return or an exchange, without having to give a reason.
For a return to be accepted:
The item must be returned in its original condition and complete (packaging, accessories, instructions).
The product must be in new condition so that it can be put back on sale.
The purchase invoice must be enclosed with the parcel.
Who pays for the return: if you cancel because you have changed your mind, the cost of returning the item to us is paid by you, the customer. If an item is faulty or arrives damaged, see the section below.
If you receive a damaged parcel or an item with a fault, you can ask for an exchange or a refund. Please email us at contact@alborra.com with photos of the problem to help us deal with it. We will not charge you for the exchange or refund of a faulty or damaged item. These arrangements are in addition to your legal rights under the Consumer Rights Act 2015, which are not affected.
For any request, email us at contact@alborra.com. Once we have confirmed that your request is valid, the products must be sent back to the following address:
Deghmani Camil
60 rue François 1er, 75008 Paris
France
Please note that this is a return to France, and that you pay the cost of posting the item back when you cancel because you have changed your mind.
Once the item has been received and inspected, the refund will be made to your original payment method. Processing can take between 7 and 14 days, depending on your bank.